Skip links

Privacy & Cookie Policy

Our Money-Back Guarantee

Ensuring you learn Spanish effectively is our number one priority. It’s important that you feel SpanishVIP is the right fit for your needs. If at any point during your first 7 days of service you feel like SpanishVIP is not the right fit for you, we’ll refund your purchase, no questions asked — minus non-refundable fees (see below).

Refunds After 7 Days

Past 7 days, we begin to incur steep hard costs that are associated with rendering your service. With all students, we invest heavily into the onboarding process and structuring lessons around your unique needs and goals as an individual. For this reason, after your first week, you’re eligible for a refund of up to 50% of the cost of the remaining non-service rendered days of your program (not applicable for our Starter package).

As language learning is a complex process, we need certain things to be able to do our job effectively. Any refund requests must first meet our eligibility requirements. Your request for a refund will be null and void for any of the following reasons.

  1. If disliking the style/format of your classes is cited as a reason for cancellation. We give every student a free class, and 7 full days to try us out. This is more than sufficient to determine if our service is the right fit.
  2. If not having sufficient free time is cited as a reason for cancellation. In this case, we are happy to provide you with a hold on your subscription for as long as 6 months.
  3. If you have poor communication with our teachers. Not responding to correspondence for scheduling, and recurring class absences are things that are out of our control and prevent us from effectively rendering our service. (Note: this also applies to refund requests within your first 7 days.)
  4. If your expectations for your level of academic progress are overtly unreasonable when compared against your overall time investment.
  5. If you refuse to try more than one teacher. Learning a language is a very intimate and individual process. We try our best to match you up with a teacher that will suit your needs perfectly on the first try. However, in some cases, it takes trying a class with 2 or 3 different teachers until you find the right fit. Refusing this process prevents us from effectively providing our service. (Note: this also applies to refund requests within your first 7 days.)
  6. If you refuse to provide us with up to 5 business days to assign your teacher. Finding the right teacher for you is an important process and does not happen instantaneously. As we provide dedicated teachers, we need to both coordinate a teacher that fits your schedule and is the right fit for you as an individual. This also includes the time where we brief your teacher on how to best work with you. This time spent assigning a teacher is not counted against your subscription.

We reserve the right to make exceptions to this guarantee. Under certain circumstances, we may choose to provide partial or full refunds, even if you do not meet the eligibility criteria. These exceptions are treated on a case-by-case basis. For example, we may be more lenient if you need a refund due to extenuating financial circumstances.

We also provide “Holds” on your account. If you need to pause your subscription, for any reason, send us a message. We’d be happy to do so.

(Note: Non-refundable fees are credit card processing fees.)

Mediavine Programmatic Advertising (Ver 1.1)

The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.

First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioral advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The "help" feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.

Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalized advertisements on the Website.

The Website collects the following data using a cookie when serving personalized ads:

  • IP Address
  • Operating System type
  • Operating System version
  • Device Type
  • Language of the website
  • Web browser type
  • Email (in hashed form)

Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.

If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.

For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.